Class A
“With Class A, we started to doggedly attack problems. We started to force ourselves to look in the mirror to say, ‘Hey there’s a piece of bad data. Here’s a problem,’ instead of just shuffling it to the side and saying ‘we’ve got other more important things to do, like build tractors. Now we have the right materials in the right place at the right time. There is much less non-value added activity looking for material, and it shows up in the cost picture. Plus, people are a lot more content without the stress and pressure of frequent schedule changes caused by missing parts.” Al Dremann, Order Fulfillment Division Manager – Caterpillar Track-Type Tractors Division
